One of the main focuses of Port of Tallinn’s Infrastructure Development Department since 2012 is the making of new entrance for the Northern part of Old City Harbour (A terminal) for both passenger and cargo vehicles. The aim is to make the passing of check-in points and traffic arrangement after check-in quicker and more user friendly for passengers with cars and trucks.
Within the works of the new entrance Port of Tallinn is planning to implement a new electronic multipurpose check-in system for both passenger cars and cargo trucks for all line operators who are operating on the A-B terminal area. The development, which will result in building up a new electronic and fully automatic traffic leading system, is called the Smart Port project.
Port of Tallinn is facing new challenges concerning land usage, service efficiency and added value for the end-user. It is the concern for many city harbours.
Currently in Old City Harbour there are simultaneously operating four ferry operators who are servicing trips to Helsinki, Stockholm and St. Petersburg. All operators have their own dedicated check-in kiosks. This means two things:
1) Check-in process throughput is limited due to the number of kiosks - which directly relates to the extended waiting time for passengers;
2) It isn’t easy to accommodate additional operators due to land usage limits.
Port of Tallinn has realized that the port business is no longer able to expand horizontally due to physical limitations, so it needs to grow vertically – creating enhanced value to all the parties and to the end user by maximizing output of the existing resources.
Therefore Port of Tallinn started to develop a new electronic universal check-in system for both passenger cars and cargo trucks for all four ferry operators who are operating at Old City Harbour area in Tallinn. The scope of the project includes the whole (car and truck) travel process, starting from online pre-registration to the automated check-in procedures and fully automatic traffic management which leads cars to the ship.